Nothing says “satisfied customers” like testimonials. We just starting saving the emails at the beginning of the year 2000, so we copied and pasted some of them here. Some are from unsolicited emails, and some are from our customer feedback page. One of these days, we should copy over the hard copy letters and add them to the list as well as the rest of the emails, but, well, you will probably get the idea from these (counted 449 on 4/25/2013). If you don’t want to read them all, you can scroll down and read some of the nicer ones in bold print. We, at Lamb's Automotive, thank all of our customers for their great reviews, and I would like to thank my staff for earning them. John Lamb J
4/23/13 Thanks for always knowing what is wrong with my car and fixing it right the first time. Sandra R.
4/20/13 always been happy with your service. Alan S.
4/17/13 Everyone has been super helpful, honest and quick to get our repairs completed. Thank you! Lainie O.
4/9/13 The guy (I didn't get his name) who greeted me was very kind. Not having permanent employment, he mentioned to me the discount coupon online that will hopefully help me towards the repair bill. Thank you very much! E. G.
3/30/13 A little hard to find but well worth the effort. Toby B.
3/21/13 I like being able to schedule appointments on-line. Elliott L.
3/20/13 Brought our vehicle in for oil change and tire rotation - first time visit and very pleased with the service, professionalism, friendliness and cost. Paul W.
3/15/13 Good service Joseph F.
3/11/13 Personnel is always helpful Ronald F.
2/24/13 fantastic service, good pricing too. Anirban J.
1/23/13 Always great service Sandra R.
1/22/13 The reminders in the mail about service needed are appreciated. Michael P.
1/17/13 Very good service and fair prices. Tami B.
1/4/13 Very helpful. E, W.
12/19/12 You have so many testimonials which are valuable reference for the first time customer, and I do feel your service is as good as what I saw in the testimonials. Shipeng L.
12/13/12 Chuck always seems to provide the very best advice, seems to be very honest and true. I have been having my Buick serviced at Lambs for almost 3 years. My parents have been using Lambs for around 10 years. I go back because I trust them and they do a great job. James P.
Keep Scrolling, only 400 more to go!
Keep Scrolling, only 350 more to go!
3/26/2011 Honesty is hard to find in auto repair. It's nice to know that we can trust you when you repair our car and know that your recommendation for service are reliable and trustworthy. Richard M.
3/25/2011 It's nice to have a local automotive repair shop that's friendly and honest. David G.
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3/23/2011 Great Experience!! Chris W.
3/23/2011 I always find your employees to be friendly and helpful. I appreciate the honest appraisals of the condition of my car, both things that I need to take care of right away and those that I do NOT need to take care of right away. Elliot L.
3/22/2011 very helpful. Mark S.
3/18/2011 EXTREMELY SATISFIED. Pat S.
3/14/2011 Thank you for taking care of our high milage cars. Peter G.
3/9/2011 All your employees are extremely helpful and knowledgeable. Chuck is always willing to take as much time as needed to answer questions and provide clarification. Ronald F.
3/7/2011 Your mechanics have always done such fantastic work keeping my 1994 Bonneville running. David D.
3/3/2011 John Lamb always finds the problem quickly and does not overcharge. Joel G.
2/24/2011 everything was handled in a professional manner, which means i will be back for any future repairs. Ken B.
2/23/2011 good greetings at the front desk by Chuck. Ramon V.
2/21/2011 I brought in my car to get my Minivan checked for a flat tire. They immediately started looking at the car and explained to me in detail about the issue with the tire. I decided to go with the recommended service right there. Sabu M.
2/18/2011 Patty is very pleasant. Kurt F.
2/18/2011 Lamb's Automotive is very knowledgeable and patient, always takes time to discuss my cars' problems and technical aspects which helps to understand the problem. I can always ask any questions knowing that I will get information that I need. Maria T.
1/31/2011 Honest work for an honest price. Michael S.
1/29/2011 John. Indeed it does help!! One less worry (in this instance, about possible timing belt failure) for this old, gray head is always appreciated. Please consider this as a testimonial to your excellent service. John D.
1/26/2011 Nice website, friendly and easy to navigate around. Brad S.
1/22/2011 Chuck is a very nice and professional person. He is honest with the customer and tries to be flexible. Will R.
1/19/2011 I've heard good things about your company. Vera M. I've heard positive feedback. Michael M.
1/3/2011 Lambs Auto is a trustworthy and professional shop in the northern suburbs. I have taken my vehicles to Lambs for many, many years and have always found the workmanship and attention to detail, second to none. Chris C.
12/23/2010 Awesome service. Right Repair. Fair price. Mike S.
12/5/2010 I had the best experience at Lamb's, I think any other shop would have charged me a lot for the issues with my car. Vikram M
12/3/2010 I've come to Lamb's Auto a few times. I've been very happy with the service I've received. I have an older car and really just want enough work to keep my car is safe. I feel that's what's been offered to me. You understand my car is older and provide services accordingly. Unlike other auto service companies I've used in the past, the work is complete. I haven't had to return with the same issue in any case. Joseph F.
12/2/2010 He was very nice and gave me the information so fast. It was very convenient. Thanks! Kyung H.
11/24/2010 Good service at a fair price. Michael S.
11/17/2010 The website is very helpful. Ming L.
11/15/2010 Chuck and John are easy to work with. Keith K.
11/12/2010 Thanks for your help with both our cars. I like that you are problem solvers and honest! Rick S.
11/12/2010 You take very good care of my car and I Trust you. Harriet W.
11/3/2010 fine company. Bob F.
11/3/2010 I've always been pleased with the degree of expertise and knowledge from your employees. You guys do a tremendous job. Anthony K.
10/15/2010 Took my car in right away and called me a few hours later! Thanks! :) Kelsey N.
10/11/2010 Your service is awesome! Jodie S.
10/4/2010 You guys are great. Marty O.
10/3/2010 We have used Lamb's Auto several times and have always received excellent work. Sheila B
10/1/2010 You have friendly knowledgeable staff who solve problems and charge reasonably! Thank you. Rick S.
9/28/2010 I always find your staff to be very friendly and helpful. Elliot L.
9/21/2010 Very good experiences overall several years taking caring of all of our cars. Michael M.
9/13/2010 Y'all're the only people i trust to give it to me straight and not rip me off for work that doesn't need to be done. and prices are very reasonable. Kimberly G.
9/10/2010 We have been regular customers of Lambs Automotive for over 10 years. Keep up the good work. Julie S.
9/6/2010 Very helpful, and nice to know there is a local service. Tim M.
9/3/2010 I like that you give online coupons. Evan E.
8/30/2010 friendly service. Keith K.
8/25/2010 Always Great Service! Jon W.
8/21/2010 We are completely satisfied with your service always. Laura U.
8/19/2010 excellent service at a fair price by knowledgeable people. Mike S.
8/19/2010 Service has always been excellent with honest feedback in terms of what is needed and why. Cost performance value is appreciated. Michael C.
8/13/2010 Great service. Able to accommodate on short notice. Steve R.
8/5/2010 Your website is very easy to navigate, and definitely is helpful. Love the great tips! Beth B.
8/3/2010 Lamb's Automotive is the best. I always feel safe bringing my car there for anything from an oil change to major work. Thanks! Aaron I.
7/28/2010 Always very helpful and friendly Andrea I.
Keep Scrolling, only 250 more to go!
7/27/2010 Yesterday was my 1st visit to Lamb's Automotive and I was very impressed with Chuck's courtesy, professionalism and willingness to help. Jane C.
7/22/2010 You guys always get my car in quickly, even at a moments notice. It is looked at and fixed in a very quick time frame. I appreciate it! Stephanie G.
7/13/2010 Best service!!! Dave D.
7/12/2010 You've been great in the past. Peter G.
7/11/2010 Been to Lamb's twice. Appreciate the fast service and expert advice. Jean N.
6/28/2010 Great honest service. Allen W.
6/25/2010 Very friendly and efficient service. Always willing to explain procedures and provide expert customer service. Henry S.
6/23/2010 Good service. Mathew S.
6/22/2010 The online appointment feature on your web site works really well and allows me to fit having the van repairs into my schedule. Thanks! Chuck C.
6/21/2010 Its a very nice site. Frank N.
6/16/2010 Very polite & professional. Chuck S.
6/15/2010 I just found your website, very helpful and useful. I decided to sign up and bring my wife's car in. Jeremy S.
6/9/2010 Mr. John Lamb: I cannot thank you enough for taking the time to stop to help me out. I didn't have a clue - as the battery is not that old. ... I have told everybody about your kindness- & I hope you will get some business from it. This was meant to be a short Thank you, but I cannot get over that you took the time. I really, really, appreciate it & hope you or someone in your family enjoys Starbucks. Good Luck to you. Sue K.
5/29/2010 Great service. Adam K.
5/29/2010 Love the honest service. Work on your golf game, though. Gary K.
5/21/2010 Great service ! Glenn P.
5/16/2010 Honest quality service!!! John O.
5/11/2010 Chuck has been very helpful so far. Justin S.
5/6/2010 Good service so far. Appreciate honest appraisals about important or urgent a fix is. Jim W.
5/3/2010 I am so impressed with your diagnostic skills. I can't believe how you knew what was wrong with my car so fast! Kimberley L.
4/29/2010 Lambs automotive is
fair, knowledgeable, and provides expert workmanship. Thanks for your
comprehensive work and building a relationship of trust with me.
4/29/2010 "John has serviced my vehicles for almost a decade. I have always found John to be knowledgable about the vehicles I have brought to him and he always thoroughly describes what service is necessary and why it is necessary. His email and follow-up letters are helpful reminders and make sure that proper maintenance is done in order to prevent neglect. If you need car repairs or maintenance work done by an honest company, in a prompt manner and at a fair price, then call John at Lamb's Automotive. You won't be disappointed you did!" Glenn G.
4/29/2010 John, you have earned my trust over the last 15 or 20 years. I have always been very skeptical when dealing with mechanics, based on passed experience, but you and your managers have always been up front with me, and I appreciate your honesty. You, Patty and Chuck are alright in my book. Connie L.
4/23/2010 Car has been fixed in the best way possible. Thanks. Kunal N.
4/22/2010 As a frequent customer of Lamb's, I always refer my neighbors and friends to your repair shop. Good job and well done, John and your team members. Yin Q.
4/2/2010 good web site. Howard F.
3/31/2010 We recently took our car because it was leaking fluids. Chuck did a thorough job explaining everything to us and making sure we knew what needed to be done in order to make an educated decision about what we wanted to do. Because it is an older car, he supported our decision to only do some of the repairs. He was very open, honest, and up front with us, which we greatly appreciated! Denver S.
3/25/2010 I am always very happy with the work you've done on my cars. Matt B.
3/22/2010 I found your Web site to be most informative in regard to providing general automotive information. Barry K.
3/22/2010 I have been in a couple of time and also brought my son's car in something of an emergency tow situation. I've always spoken to the same gentleman who couldn't have been nicer or taken more time to explain options to me. While there are few things anymore that don't seem expensive, I do trust that Lamb's is fair. thank you. Jack C.
3/17/2010 I was very happy with the customer service I received from Chuck. He was very nice to me even though I don't know the first thing about cars. Dianna K.
3/3/2010 Excellent service. Gwen P.
2/20/2010 Lamb did a great job and will definitely get more of my business in the future!! Dave T.
2/17/2010 great service. Bob K.
2/5/2010 I'm a first time customer but was given information on how to save money on the repairs needed to my F-150. Jeff H.
2/2/2010 thanks for your help. Julie K.
1/30/2010 The web site is easy to understand and follow. I am always able to find what I need right away. Jaclyn H.
1/26/2010 I have found John and the entire crew at Lambs Auto to always be honest and fair regarding all of my car repair problems! Chris C.
1/14/2010 You guys are the Best ! Rhonda M.
1/13/2010 great service. Joan S.
12/28/2009 Just made an appointment to get a problem resolved and from the calm demeanor of whoever answered the phone, I feel better already. Marty O.
12/28/2009 Excellent and honest phone responses. Alkarim T.
12/24/2009 always an honest and straight forward experience. Bob F.
12/21/2009 On each of my visits to Lamb's Automotive, the personnel have been courteous, polite, caring and knowledgeable. Thanks to John Lamb and crew. Alexander O.
12/18/2009 have had good service in the past. Sheri B.
12/7/2009 Honest, helpful and reliable! I can't believe the level of service, atmosphere and reliability. I've switched from our car's dealerships. People at the Buffalo Grove train station highly recommended Lamb's- I'm glad I followed their advice. Maggie C.
11/16/2009 I have always received excellent service and help from the employees. Jaclyn H.
11/13/2009 Just wanted to say you guys are great. Mitchell M.
11/10/2009 Very fast and efficient service. William R.
11/5/2009 thanks for the good service. Bob K.
Keep scrolling, only 200 more to go :)
11/5/2009 John always has gone above and beyond for my family. Thank you for being there for us! Holli H.
11/4/2009 You have always done good work for us in the past so we are bringing our son's car to you. Sheila B.
10/17/2009 excellent work at a fair price. Mike S.
10/9/2009 You guys are great. You always take the time to explain what repairs have been made. I will be a customer for life. Adam F.
10/7/2009 great service ty. Mitchell M.
10/2/2009 So far Lambs Automotive has done a great job diagnosing and fixing the air conditioning problem on my 2003 Subaru Forester. Brian O.
9/26/2009 Thank you for writing these newsletters. They are really helpful! Lynn S.
9/26/2009 Just a quick note to thank Chuck and John for squeezing me in and taking care of my hazard/turn signal issue that had me running late for an appointment downtown. Their responsiveness and quick help for their flustered client was very appreciated! Patrick F.
9/21/2009 I have been going to you for 10 - 15 years. I keep coming back because each and everyone of your employees and the owners, are the most honest and delightful friendly repair shop I have found in and around the area of Buffalo Grove/Lincolnshire. Every one of my totally off the wall situations has been managed both professionally and with a sparkle of laughter - which makes swallowing the 'medicine' a lot easier. Peter B.
9/19/2009 Well dealer warranty is up. And I am happy to bring my auto concerns to Lambs again. Tom R.
9/18/2009 Very easy to navigate. Great layout. Nicely done :) Beth B.
9/11/2009 I had to change my appointment for maintenance several times. Everyone was very patient. Thank you! Dina H.
9/3/2009 Everyone has been extremely informative and helpful; thanks a lot! Adam B.
9/1/2009 Always nice to do business with. Carol S.
8/24/2009 Always courteous, helpful. Gets repairs done quickly. Never tells me I need repairs that I don't. Listens. Always take our cars here. Reasonably priced. Leora H.
8/22/2009 EXCELLENT WORK. Jack G.
8/14/2009 Excited to use Lambs Auto. I've heard great things from co-workers about you. Kristen F.
8/11/2009 Very good service. All my vehicles are serviced by your company. Chris G.
8/10/2009 Very satisfied, I'm coming in for more service. Joan S.
7/28/2009 I came to Lambs Auto on a referral of my boyfriend and I really like the company. Thanks so much for all your help and staff was very helpful and answered all my questions. Kim W.
7/27/2009 Just called for a quote regarding a service. Fast and courteous answer and reply. Thanks. Matt H.
7/24/2009 I think Lambs does great honest work. Bob B.
7/22/2009 keep up the good work. Mark S.
7/14/2009 Had my trans oil changed today. Great experience-Good work. It was finished when promised. Jerry G.
7/12/2009 These guys know what they are talking about. Matt S.
7/12/2009 glad to see a web page. Friend recommended you and It was helpful. Jackie R.
7/10/2009 Honest work at an honest price. Mike S.
7/8/2009 Very understanding and willing to work with customers. Derek K.
7/7/2009 As a business owner I know that it's easy to get more clients by promising what your clients want to hear, rather than the truth. But it's short-sighted in many ways. As far as my dealings so far with your company, I think you are also guided by this basic principle-which is refreshing. Mitchell S.
7/6/2009 Always do great work. Marty O.
7/2/2009 My Mom, Cheryl Cxxxxx is friends with Dena and couldn't give a higher recommendation for your services. Also, the woman who answered the phone was so pleasant and easy to talk to. She was knowledgeable and was completely comfortable with my total LACK of auto knowledge. Emily M.
6/30/2009 I recently changed oil at your shop. I really liked the service! Vlad K.
6/25/2009 ... I'm always happy with the service and detailed explanations I receive at Lamb's Auto. Ryan A.
6/23/2009 I was very happy with the service and fair cost to repair my rear wheel bearing. You guys were more then 1/2 the price of of the dealership. Service and accommodations were great. Cary C.
6/20/2009 I really enjoy reading your news letters! Chuck C.
6/19/2009 Was very helpful and understanding. I had to vent prior to getting to my point. He just sat there and listen. I dropped off my car and it had been a long time since I have worked with a Mom and Pop Shop. The garage was just that a garage, there was not a FLAT SCREEN on every wall with coffee and donuts. I am there to get my car worked on not to watch the Jerry Spring show and have breakfast. Anyway Chuck was very nice and informative. Jacqueline S. The venting was about someplace else that, shall we say "over-recommended".
6/8/2009 I think it is great that you guys attempt to educate the average drivers who doesn't really take care of their cars. there are so many "resources" out there that give out faulty info or just to do's without any reason at all. keep up the good work. Hoeun K.
6/6/2009 Easy to maneuver thru your website. Hap N.
6/5/2009 Trusted work. Jack G.
5/27/2009 Keep up the good work. Mark S.
5/20/2009 This is my first time using Lamb's Automotive after hearing my friend talk very highly of their service. David C.
5/17/2009 Always satisfied with the GREAT SERVICE ! Pat S.
5/12/2009 Your website is very informative. I appreciated the testimonials. It gives me confidence to choose you in the future for auto repairs. Jo Z.
5/7/2009 Chuck was very helpful for our repair. Thank you for your professionalism and courtesy. Julie D.
5/7/2009 Your website was very helpful and informative. Timothy W.
5/6/2009 My husband told me to bring my car there for maintenance and problems with my Toyota Highlander. He said you were great with service and very friendly. Ellen L.
5/5/2009 Thanks for fixing my car. Donald W.
4/28/2009 We have been with Lamb's for years and have always been happy with the service, employees and fair prices. They have a way of understanding the strangest of issues and finding the way to fix them. We recently bought a new car and it gives me chills to have to take it to the dealer until the warranty expires. Maryann H. PS. We explained she does not have to go to the dealer.
Keep scrolling, only 150 more to go :)
4/23/2009 Your E-Newsletter provides good tips and information. I loved the one telling you about cold weather car issues. Thanks! PS - Thanks for the free golf balls on my last visit! Stephen L.
4/21/2009 have been a customer for over 3 years and thus far have found your service very satisfactory. as a senior I would like to receive discount offers. Robert B.
4/10/2009 Always helpful and honest. Brake repairs last 3x longer than those done by dealers. Mike S.
4/8/2009 good website. Rob J.
3/9/2009 ALWAYS GET GOOD SERVICE AT A REASONABLE PRICE. Mitch Z.
2/24/2009 I think that you guys do a great job.... Bob B.
2/21/2009 while we are a little far away we trust the service at lambs. Gary F.
2/18/2009 I love the way you guys explain the problem to me, in detail. Keep up the good work. Don K.
2/2/2009 I looked up your website because you're close to home and I needed somebody to do some work on a vehicle. I was pleasantly surprised to find this detailed website and to learn of your outlook on doing business. I had a very pleasant conversation with the woman who answered the phone when I called and I am looking forward to dealing with you. Warren H.
1/14/2009 I was in to have my brakes replaced and they let me know what other work I needed to have done to my car. Of course I always forget but, then I received a letter in the mail reminding me what services I should have done. I really appreciated that. Rachael H.
1/9/2009 Easy to navigate and to the point. I like that. Angela B.
1/8/2009 We were very happy with the service provided by lambs auto and would like to use your company again for other needs as they arise. Gary F.
12/17/2008 John and Crew are intelligent and know how to diagnose the problems. They do an excellent job of keeping my 10 year old car running like a charm. David G.
12/14/2008 Great service. Elaine R.
11/20/2008 Lamb's is the first automotive repair service I've encountered that seems really interested in maintaining my vehicle (and not just separating me from my hard-earned cash). The informative, extensive web site is a invaluable tool for knowing when to seek service . Thanks, guys. Jim H.
11/5/2008 In all my times coming to Lambs, the service has been nothing short of amazing!, Carly F
11/5/2008 VERY PLEASED WITH CONTINUING SERVICE, Pat S.
It’s a pleasure to do business with Patti,
"Thanks John. I
actually just happened to come across this notice in a newspaper and I filed.
Thanks to the fact you had kept records dating back a few years, I was
able to apply for the settlement. Thanks
for the notice. That's being a good
consumer-friendly business!! Glenn "
"Very helpful, fair and honest. I will use your shop again. Lori K. "
I have always been very satisfied with the quality of work and the
service of your company. Jack M.
Thank you for all your help with my Toyota Corolla 1994 which has now
gone on to a better place in Austin TX. My
new Toyota Camry is great. Thank
you for all your help. Helen
always happy with your services and recommend you as often as we can.
Excellent service. Jack G.
"Great Service, and I love the new location.
Dawn H. "
Have used Lamb's Auto in the past. Web site is easy to navigate around.
Company knows our car and is courteous and timely in repairs. Have recommended
Lamb's Auto in the past. Pat B.
Happy with work provided. Scott
"I just have to thank you again for putting my car back on track.
With the noise gone, it feels like its old self again!
I really need this car to last another 80k miles, 5 years, or until they
perfect a magic non-petrol vehicle that I can live with - whichever comes first. I was so very happy you were able to help me with this little
nuisance. Not that I'm
looking forward to more car troubles - but as comfortable as you make the whole
problem-solving process, I know that next time will be a piece of cake! Cheers!
Very knowledgeable and explains everything to the customer.
We have been using your facility since we moved to Lincolnshire and have
been extremely happy with your service. Sheldon.
You have always been fair in your assessment of the issues we have.
Thank you for your continual great service.
"I have been a customer of Lamb's Automotive for 25 years.
Their location is excellent. Next
to the Buffalo Grove Metra Train Station. This
allows me to drop my car off in the morning, on the way to work, and pick it up
and the end of the day. Excellent Service too.
Dave G. "
You guys are great! Your prices for service are more than half what the
dealers charge. Keep doing good work! Dina
I think your service is great. Bryan
"Although the Long Grove Art School has only been a Chamber member
for a month or so, we were having car problems that needed immediate attention.
We went to a Chamber Member we found on www.bgacc.org
, Lamb's Auto Services. We received
prompt, excellent service on a cold, snowy day and received a fair price and a
Chamber discount. This was a
pleasant and positive experience and we will definitely refer Lamb's to
anyone. Nick and Pat. "
Service Representatives are knowledgeable friendly and the service is
always excellent. Jamie K.
Have been customer for years and have always been satisfied with your
work. Sheldon M.
I think John and Patti are terrific people to be friends with over the
years. I am happy that the new location is working out better for you.
Always the best. See you
soon - Helen F.
"A friend, who is one of your valued customers, recommended your
services to me. Researching your exact location on the internet brought me here
and to your very well-written car repair manual page. I can't wait until
tomorrow to schedule an appointment to have you examine my car. Roy. "
We love the idea that we can have oil changed when we are away (leave the
car at the Metra station). Michelle
We have nothing but good things to say about the service at Lamb!
Thank you for your complete service and your honesty and most of all your
pleasant customer relations. Laura
"As I've told John, the workmanship is good and honest, and the
prices are much better than the dealership.
Dorene F. "
We have been going to Lamb's Auto for many years (periodically). The
service is excellent and the employees are very informative and helpful.
I have brought my car to you many times and have had great experiences.
Thanks! Paula M.
I am a newcomer to the area and have been very pleased with the service I
have received. I had been with
another auto service place for many years before and I feel just as comfortable
with Lambs' Auto as I did before. Thank
You. Ruth P.
"Hi, I've been bringing my cars to you for several years now and
have always appreciated the outstanding service and the detailed explanation of
what you did to fix my car. Ryan A.
"John, Thanks for looking at the tires on my mother's car this
afternoon. She was thrilled to learn that she didn't need new tires. It's great
having an automotive repair shop that has been in the neighborhood for years and
that we can trust. Sincerely, Jamie "
Only 100 testimonials to go below this line
"Honest, and always reliable service.
Phyllis F. "
Great service honestly provided Ed
Just want to thank John Lamb for taking the time to temporarily fix my
window and explain to me what was done. Joel G.
Excellent Service Pat S.
I've been a loyal customer for 10 years!
You guys are great! I have never had better service or quality
workmanship. I currently bring both my auto's to you and will continue to do so.
Thanks Again! Jeff S.
"Your entire staff was courteous, efficient, and extremely helpful.
You resolved my automotive need quickly and conveniently.
Having just had foot surgery, I appreciated the speed and helpfulness of
your staff. Thanks so much, and I will be back the next time my car needs
servicing. Rachel M.
"I have taken my cars in for oil changes, and have been very happy
with the work. I have also been impressed with the mechanics being proactive and
notifying me when their has been other problems that I should be aware of.
David B. "
"I recently brought two of my cars there for service and was very
satisfied with the Lambs experience. I
appreciate your extended hours and being driven to my house so I don't need to
arrange a ride. I will spread the
word... Thanks, Mitch K. "
Very helpful and courteous David
Great business and happy with your services! Trent S.
Great business you have going and good location!
Congratulations on your new move. Looking
forward to seeing you soon. Victor
"We have appreciated the service and quality of work that we have
received from you in the last 6 years! Sincerely, Darryl & Pamela"
love the website but i am more impressed with your professional service
(97 safari) Mort L.
"I would just like to let you know that everyone there is very
friendly. When there is something wrong with my car things are always explained
well and I do not feel like I am getting the runaround. You always get me in
right away and the job is always well done. Thank you, Necole "
Keep up the good work. Harry C.
"I could not be happier with Lambs Automotive.
I always feel that any car that my husband, son and I bring in gets the
best care. We are just very happy dealing with Lambs Linda V. "
I wish more automotive repair shops provided information on the Internet
like your business. Michael G.
Congratulations on your new location!!
We hope you have a long a productive stay
service was good Jan M.
"I have appreciated doing business with you for many years.
I recently traded my 2000 Olds Intrigue so you can stop mailing me the
service reminder letter. However, be sure and keep my wife, Micki on the list.
I am going to sign her up on your web site with her email address, so she
can receive your coupons, etc. I
know I’ll be back. I still thank
xxx for recommending you. Ralph
Shawn was very helpful and knowledgeable. It was a good experience
dealing with him. John B.
I've had my car in for service twice in the last couple of months.
Each time I have been greeted by friendly staff and I have been satisfied
with the work that was done. Keep
up the good work! John D.
"This is fantastic! Can't
wait to see the new place. Thank
you for all the great service you have given me and my family. sincerely, Myra
CONGRATULATION for your move to a new and great location. It is believed
that the move shows your business has been very successful backed by your
excellent service and customer satisfaction. Best wishes for the continued
successes and further progress with your business.
Congrats. on your new home. I
just wanted to let you know that I have moved to New Jersey and you can take me
off your email list. I certainly
have appreciated your integrity and honesty as a businessman and mechanic. If I move back to the Chicago land area I will be sure to come
Hi: Thanks for the good service over the years.
I look forward to seeing you in your new location. Harry
I had a radiator replaced by you last year at my first visit (found you in
the phone book and was very impressed)
"Morning John, I have
done business with you for over 10 years. I
learned about your honesty & integrity from xxx in Northbrook, Jeff &
Sandy xx. ... I could not be more pleased with your organization and the people
that service us. Today Shawn &
the lovely lady (I missed her name) were very helpful & pleasant. Ralph
Have been a customer for a number of years & very pleased with
service & honesty. You should promote your web site more at the office. I am
doing this now because of your reminder letter on service. Ralph V.
"Long time customer, always happy with the honesty and quality of
work as well as the efficiency and professionalism of everyone.
Helen F. "
Work is solid. Prices are reasonable.
Employees are friendly and informative.
"Honest and superior service, always.
The xxxxxxxxx Family appreciates knowing that if we have a problem with
one of our vehicles, that we'll be able to get it fixed quickly and completely.
In addition, the staff at Lambs is always very helpful and friendly.
Chris C. "
Appreciate good service and honest opinions.
I dealt with Shawn on a simple alternator repair.
He was helpful and friendly. The work was also done in a reasonable
amount of time. I appreciated the
experience and will return for any future work needed on my cars when I am in
this area. Bjorn J.
"Just a note to tell you I appreciate the
good service you have always given me.
I have always had things explained to me when dealing with John or Sean.
Thanks, Patty for the ride home! Mary
I love the level of detail that you provide in your diagnosis of what the
problem is. It makes it a lot
easier to make an informed decision and promotes a certain level of comfort
which has my wife and I bringing our cars to you any time they have a problem or
general maintenance issue. Thanks
so much and keep up the good work! Greg B.
"I entered a long note of praise, last week, only to be told there
was a limit of characters! You're
accommodating, caring, of people and cars (!)
Sandy W. "
"A few things I like best about your company are that your prices
are fair and you and your repairmen are trustworthy. One thing that sets you
apart from everyone else though, is that when explaining what's wrong (or isn't
wrong), the focus is made on educating the consumer as to what's really
happening with his car -- what's normal, and what's not.
It's a great service that you just don't get anywhere else. It's great
for those of us who don't have a background in mechanics, and it's nice that
it's done without making me feel ignorant (even though I normally am about car
repairs!) Take care, Ryan "
"John, we moved to NC in June, and as much as I'll miss your
service, I hate for you to keep us on your mailing list.
If you're ever down this way please e-mail me and I'll have you check out
the 2000 Explorer...it only has 31,000 miles and is in top condition. Thanks for
your years of excellent service. Debi "
I have been going to you for a few years know for all my oil change and
mechanic needs. You are a great and
honest company and I will continue to use your great service for all my needs.
"I think it is great you decided to create a web site, and the pages
loaded well even onto my obsolete computer!
We have been steady customers for several years and appreciate the
quality of work done at Lambs. Jim
Explorer is running great now! Thanks
We've been a customer for over 15 years
"Please remove me from your mailing list since I have moved to
Wisconsin as of May,2004. I will miss your fine service and your fair treatment
to me in the past. Sincerely, Bill "
You're site is one of the more informative sites on the automotive web
"Thanks, you guys are great. Chris S.
Good experience Hale L.
Always great service and advise from Lamb's Automotive! Ron W.
"Hi,I'm happy with extensive work you've done on my car. Ed R. "
Almost there, only 50 more to go!
Excellent service and clear explanations of repair needs. Janet R.
"I truly appreciate your honesty. As a customer of many years, I
place my total trust in your analysis and authorize the repair. You have on
several occasions directed me back to the dealer reminding me that the necessary
work was under warranty or service bulletins had been issued by the
manufacturer. You could have done the work and charged me but you demonstrated
your integrity by sending me away. You cannot buy a reputation like this. I
recommend you services to anyone who will listen.
Bill K. "
"We're so very glad to have finally found Lamb's Automotive (and so
close to our office, too!). We've
been in business long enough to know that it's not easy to find a competent and
experienced auto mechanic. Although
we seem to be in need of your services more often than we'd like, we know we're
in good hands with the Lambs' team. We
appreciate your prompt and thorough attention, and we enjoy dealing with Pat
also. Thanks from the JMC team!
"I really like the fact that you have a web site.
The helpful hints you offer remind me to take care of the periodic maintenance
that my cars require. I
also like that you send out newsletters with coupons. In fact, where is the latest newsletter?
I like to use the coupons. I
also like that you pick up the car at the BG train station.
VERY convenient!! Lynn T.
Thanks for your help and service throughout the (over 20 ) years!
I wanted to thank you again for all of your help on Saturday when my
Buick was dying. It only died once
on the trip home and performed well this morning.
I wanted you to know that I have contacted NAPA customer service to let
them know of our pleasant experience with you and to thank them for their
referral. The three of us were in
agreement that NAPA could not have referred us to a nicer person/business.
Have a good day. Judy M. H. note: computer system was still relearning idle
parameters after repair. Customer
since called and vehicle no longer dies.
"You can always get my car in, and are very convenient Justin W. "
"Sorry for the delay in thanking you -- we had our Dodge Caravan in
for brakes on Friday June 13th and were running WAY late -- we were definitely
time and car-challenged that day. Anyway,
thank you SO VERY MUCH for staying late until my son could get over there to
pick up the car. I am very sorry
for any inconvenience this may have caused you. We very much appreciate your
going the extra mile. Teri "
You are doing a great job. You have done a great job earning my trust and
"John.......can't think of a single thing to
""improve"" your service.
But do appreciate your knowing my ""cars"" when they
come in...even after a year away at college (by the way have the 94 Explorer
will be coming in in June)........my 2000 will be in soon also.
You are the most honest car experts that I've ever come across, and
recommend you to anyone looking for car service.
Thanks for all you done for me in the past 6 years..........and I'll be
back..........and back.........and back. Debi.
"I was in last weekend for an oil change.
Gus (I think that was his name) was very courteous and friendly.
Coming in tomorrow, hopefully for our other car.
Erich B. "
Very happy with your work. Ellary K.
"How wonderful that you have a web site.
Very informative and it really makes me believe you have a well run,
professional shop. Lynn S
"I was impressed by the way you were able to schedule and perform
the work I had recently done with efficiency and quality.
Enrique, C. "
"I appreciate your honesty and integrity in your mechanical
evaluations. Also, your staff are always very helpful and courteous. Ken T. "
"Just a brief comment, acknowledging how pleased my wife (Teri) and
I have been, with the friendliness and integrity we've invariably encountered,
whenever we've had vehicle/s brought in. Nice job!
Tom S "
This was our initial contact with Lambs Auto and we were very satisfied.
Gus was the person we primarily dealt with and he referred me to the
website for additional coupon savings. I
was happily surprised since normally I wouldn't expect that from an employee of
the company (apologies if Gus is an owner!) Everything was done promptly and he
kept in touch with us the whole time. We
will definitely recommend Lambs Auto to our friends.
"I brought my car in a few months ago and it was great work you guys
did. You saved me a ton of unneeded
work that Firestone told me to do. I
plan to bring my car into you for an oil change this week because of that.
I also want to be added to your email list, which I was not a part of.
Adam M. "
"Every time I have visited your shop, Gus has been the
""upfront person."" He
is very nice to deal with--very polite and helpful.
D. G. "
"Everyone I have had contact with at Lambs has been wonderful,
patient (because I ask lots of questions) and well informed about cars. And John
has been nice enough to explain car repair information in terms I could
understand. I trust your work. Nancy L "
Service is excellent. Customer interaction is very good. Atun B
Your service has always been fair and courteous. Gus was very cordial as
was the front desk lady (forgot her name).
I am very impressed with the work you have done for us in searching for a
used car. We know we can trust you and appreciate your honesty and integrity.
"Since 1994, my family has been bringing our cars to Lamb's Auto.
We have always been 100% satisfied with the knowledge and professionalism
that is always displayed. Whereas
most maintenance are eager to take your dollar and get you on your way, Lamb's
treats our cars as if they were theirs -- with patience and respect.
I'll continue to tell everyone I know about Lamb's -- the diamond in the
northern suburbs. Jarret R "
"you do great work at a reasonable price.
you tell me when I need to have particular work done.
In cases where it is unclear whether particular work is needed, you give
me your honest opinion and reasoning. Phil
I truly appreciate the kind and prompt customer service your company
provides to its customers. Steve R
Great job. Keep it up.
I've always had good luck having you work on my car. Cal J
"I've been very satisfied with your work in the past. And, I look forward to your service assistance in the future.
Tom P "
I have had my cars serviced at your shop several times and have been very
happy with the service. Eric R
"My wife continue to be please by the service we receive from your
shop and friendly atmosphere created by all at your garage. Whether our problems have been simple or complex, we always
get the attention we feel we deserve. Thank
you. Carl M "
I was very pleased with the quality of your service.
It is a rare combination to receive quality auto service from people who
actually care about your satisfaction. I
will definitely be a regular customer & will refer my friends.
Keep up the great work! Vic
Have always been honest and available when we needed service.
Thanks for the quick and thorough repair of my 1996 Intrepid! Scott W
It's nice to have a repair shop you can trust.
I've been bringing my '99 beetle to you for probably the past 6 months or
more and I am thoroughly happy with your company.
I believe you are fair people and your work is excellent.
Also you are very close to home and that helps me alot.
Thanks for everything. Myra
Thank you for your great service. You
have done work for me twice and I an very happy.
"I am new to area and have been using Lambs since last summer.
Very impressed with professionalism, customer service, and your work
generally. I was also impressed by
your recent letter announcing automatic reminders for service--great idea.
Dale S "
You always do a great job - give Dennis a raise
You do a great job on our cars and we appreciate your honesty. Judi S
You guys are terrific! We
just got back the '92 Blazer and
it's never run better. Thanks for
all your diagnostic work on finding the problem. I won't go ANYWHERE else for my
car needs now that I've found you !!!! Debi
Appreciate the time you take to explain problems
we always bring the cars in to you.
"John I think your service is outstanding, because when I need
service on a major weekend you took care of my car personally, and very very
fast. Once again Thank you, Thank you, Thank you!!!
Ron J. "
I like your work Tom E
Good web site. The number one reason that I take my vehicles to you is
that I know I won't be cheated and I know the work is professional. Paul D
I have a fairly new vehicle and my last oil change was at the dealer.
Last week I brought it to you for an oil/grease job. The dealer actually made
some minor mistakes while changing my oil and underestimated the time they would
take! Your service was terrific as usual. It was also nice to talk with Dennis
who is always tactful and honest. Thank you again and hope business is booming
for you. Ron W
Always thrilled with your service and honesty.
These things build trust and loyalty...
"Been with John Lamb forever,,
Jim F "