Nothing says “satisfied customers” like testimonials.  We just starting saving the emails at the beginning of the year 2000, so we copied and pasted some of them here.  Some are from unsolicited emails, and some are from our customer feedback page.  One of these days, we should copy over the hard copy letters and add them to the list as well as the rest of the emails, but, well, you will probably get the idea from this 130 or more.  If you don’t want to read them all, you can scroll down and read some of the nicer ones in bold print.  We thank all of our customers for their feedback J    

12/17/2008        John and Crew are intelligent and know how to diagnose the problems.  They do an excellent job of keeping my 10 year old car running like a charm.  David G.

12/14/2008        Great service.  Elaine R.

11/20/2008        Lamb's is the first automotive repair service I've encountered that seems really interested in maintaining my vehicle (and not just separating me from my hard-earned cash). The informative, extensive web site is a invaluable tool for knowing when to seek service . Thanks, guys.  Jim H.

11/5/2008        In all my times coming to Lambs, the service has been nothing short of amazing!, Carly F

11/5/2008        VERY PLEASED WITH CONTINUING SERVICE, Pat S.

11/2/2008          It’s a pleasure to do business with Patti,  Ruth P.

10/9/2008          "Thanks John.  I actually just happened to come across this notice in a newspaper and I filed.  Thanks to the fact you had kept records dating back a few years, I was able to apply for the settlement.  Thanks for the notice.  That's being a good consumer-friendly business!! Glenn  "

10/8/2008          "Very helpful, fair and honest. I will use your shop again.  Lori K.  "

9/30/2008          I have always been very satisfied with the quality of work and the service of your company.  Jack M. 

9/12/2008          Thank you for all your help with my Toyota Corolla 1994 which has now gone on to a better place in Austin TX.  My new Toyota Camry is great.  Thank you for all your help.  Helen

9/11/2008          always happy with your services and recommend you as often as we can. Chris C. 

9/10/2008          Excellent service.  Jack G.

8/21/2008          "Great Service, and I love the new location.  Dawn H.  "

8/14/2008          Have used Lamb's Auto in the past. Web site is easy to navigate around. Company knows our car and is courteous and timely in repairs. Have recommended Lamb's Auto in the past.  Pat B. 

8/2/2008            Happy with work provided.  Scott S. 

7/24/2008          "I just have to thank you again for putting my car back on track.  With the noise gone, it feels like its old self again!  I really need this car to last another 80k miles, 5 years, or until they perfect a magic non-petrol vehicle that I can live with - whichever comes first.  I was so very happy you were able to help me with this little nuisance.   Not that I'm looking forward to more car troubles - but as comfortable as you make the whole problem-solving process, I know that next time will be a piece of cake! Cheers!  Joan "

7/7/2008            Very knowledgeable and explains everything to the customer.  Sarah F. 

6/18/2008          We have been using your facility since we moved to Lincolnshire and have been extremely happy with your service.  Sheldon.

6/5/2008            You have always been fair in your assessment of the issues we have.  Marylin F. 

6/4/2008            Thank you for your continual great service.  Laura U. 

5/21/2008          "I have been a customer of Lamb's Automotive for 25 years.  Their location is excellent.  Next to the Buffalo Grove Metra Train Station.  This allows me to drop my car off in the morning, on the way to work, and pick it up and the end of the day. Excellent Service too.  Dave G. "

4/23/2008          You guys are great! Your prices for service are more than half what the dealers charge. Keep doing good work!  Dina H. 

3/26/2008          I think your service is great.  Bryan B. 

3/7/2008            "Although the Long Grove Art School has only been a Chamber member for a month or so, we were having car problems that needed immediate attention.  We went to a Chamber Member we found on www.bgacc.org , Lamb's Auto Services.  We received prompt, excellent service on a cold, snowy day and received a fair price and a Chamber discount.  This was a  pleasant and positive experience and we will definitely refer Lamb's to anyone.  Nick and Pat. "

1/16/2008          Service Representatives are knowledgeable friendly and the service is always excellent.  Jamie K. 

1/13/2008          Have been customer for years and have always been satisfied with your work.  Sheldon M. 

12/27/2007        I think John and Patti are terrific people to be friends with over the years. I am happy that the new location is working out better for you.  Danny T. 

11/23/2007        Always the best.  See you soon - Helen F. 

10/21/2007        "A friend, who is one of your valued customers, recommended your services to me. Researching your exact location on the internet brought me here and to your very well-written car repair manual page. I can't wait until tomorrow to schedule an appointment to have you examine my car. Roy. "

8/15/2007          We love the idea that we can have oil changed when we are away (leave the car at the Metra station).  Michelle W.

8/7/2007            We have nothing but good things to say about the service at Lamb!  Michael H. 

7/19/2007          Thank you for your complete service and your honesty and most of all your pleasant customer relations.  Laura U.

7/5/2007            "As I've told John, the workmanship is good and honest, and the prices are much better than the dealership.  Dorene F.  "

6/28/2007          We have been going to Lamb's Auto for many years (periodically). The service is excellent and the employees are very informative and helpful.  Toni K. 

6/26/2007          I have brought my car to you many times and have had great experiences.  Thanks!  Paula M. 

6/25/2007          I am a newcomer to the area and have been very pleased with the service I have received.  I had been with another auto service place for many years before and I feel just as comfortable with Lambs' Auto as I did before.  Thank You.  Ruth P. 

6/11/2007          "Hi, I've been bringing my cars to you for several years now and have always appreciated the outstanding service and the detailed explanation of what you did to fix my car.  Ryan A.  "

6/5/2007            "John, Thanks for looking at the tires on my mother's car this afternoon. She was thrilled to learn that she didn't need new tires. It's great having an automotive repair shop that has been in the neighborhood for years and that we can trust. Sincerely, Jamie "

4/30/2007          "Honest, and always reliable service.  Phyllis F.  "

4/24/2007          Great service honestly provided  Ed C. 

4/20/2007          Just want to thank John Lamb for taking the time to temporarily fix my window and explain to me what was done. Joel G. 

3/21/2007          Excellent Service  Pat S. 

10/5/2006          I've been a loyal customer for 10 years!  Mary H. 

8/22/2006          You guys are great! I have never had better service or quality workmanship. I currently bring both my auto's to you and will continue to do so. Thanks Again!  Jeff S. 

8/15/2006          "Your entire staff was courteous, efficient, and extremely helpful.  You resolved my automotive need quickly and conveniently.  Having just had foot surgery, I appreciated the speed and helpfulness of your staff. Thanks so much, and I will be back the next time my car needs servicing.  Rachel M.  "

8/1/2006            "I have taken my cars in for oil changes, and have been very happy with the work. I have also been impressed with the mechanics being proactive and notifying me when their has been other problems that I should be aware of.  David B.  "

7/28/2006          "I recently brought two of my cars there for service and was very satisfied with the Lambs experience.  I appreciate your extended hours and being driven to my house so I don't need to arrange a ride.  I will spread the word... Thanks, Mitch K.  "

7/20/2006          Very helpful and courteous  David P. 

7/11/2006          Great business and happy with your services! Trent S.

7/11/2006          Great business you have going and good location!  Paula M. 

7/5/2006            Congratulations on your new move.  Looking forward to seeing you soon.  Victor D. 

6/19/2006          "We have appreciated the service and quality of work that we have received from you in the last 6 years! Sincerely, Darryl & Pamela"

6/8/2006            love the website but i am more impressed with your professional service (97 safari) Mort L. 

5/23/2006          "I would just like to let you know that everyone there is very friendly. When there is something wrong with my car things are always explained well and I do not feel like I am getting the runaround. You always get me in right away and the job is always well done. Thank you, Necole "

5/3/2006            Keep up the good work. Harry C. 

4/30/2006          "I could not be happier with Lambs Automotive.  I always feel that any car that my husband, son and I bring in gets the best care. We are just very happy dealing with Lambs  Linda V.  "

4/11/2006          I wish more automotive repair shops provided information on the Internet like your business.  Michael G. 

4/8/2006            Congratulations on your new location!!  We hope you have a long a productive stay  Michael B. 

4/8/2006            service was good  Jan M. 

4/7/2006            "I have appreciated doing business with you for many years.  I recently traded my 2000 Olds Intrigue so you can stop mailing me the service reminder letter.   However, be sure and keep my wife, Micki on the list.  I am going to sign her up on your web site with her email address, so she can receive your coupons, etc.  I know I’ll be back.  I still thank xxx for recommending you.  Ralph  "

4/3/2006            Shawn was very helpful and knowledgeable. It was a good experience dealing with him. John B. 

2/16/2006          I've had my car in for service twice in the last couple of months.  Each time I have been greeted by friendly staff and I have been satisfied with the work that was done.  Keep up the good work!  John D. 

2/1/2006            "This is fantastic!  Can't wait to see the new place.  Thank you for all the great service you have given me and my family. sincerely, Myra "

2/1/2006            CONGRATULATION for your move to a new and great location. It is believed that the move shows your business has been very successful backed by your excellent service and customer satisfaction. Best wishes for the continued successes and further progress with your business.  Tadshi. 

2/1/2006            Congrats. on your new home.  I just wanted to let you know that I have moved to New Jersey and you can take me off your email list.  I certainly have appreciated your integrity and honesty as a businessman and mechanic.  If I move back to the Chicago land area I will be sure to come back. Suzanne 

1/31/2006          Hi: Thanks for the good service over the years.  I look forward to seeing you in your new location.  Harry 

1/30/2006          I had a radiator replaced by you last year at my first visit (found you in the phone book and was very impressed)   Ellen I. 

1/4/2006            "Morning John,  I have done business with you for over 10 years.  I learned about your honesty & integrity from xxx in Northbrook, Jeff & Sandy xx. ... I could not be more pleased with your organization and the people that service us.  Today Shawn & the lovely lady (I missed her name) were very helpful & pleasant. Ralph "

1/3/2006            Have been a customer for a number of years & very pleased with service & honesty. You should promote your web site more at the office. I am doing this now because of your reminder letter on service. Ralph V. 

11/26/2005        "Long time customer, always happy with the honesty and quality of work as well as the efficiency and professionalism of everyone.  Helen F.  "

10/24/2005        Work is solid. Prices are reasonable.  Employees are friendly and informative.  Mike S. 

9/7/2005            "Honest and superior service, always.  The xxxxxxxxx Family appreciates knowing that if we have a problem with one of our vehicles, that we'll be able to get it fixed quickly and completely.  In addition, the staff at Lambs is always very helpful and friendly. Chris C.  "

8/25/2005          Appreciate good service and honest opinions.  Micki

7/26/2005          I dealt with Shawn on a simple alternator repair.  He was helpful and friendly. The work was also done in a reasonable amount of time.  I appreciated the experience and will return for any future work needed on my cars when I am in this area. Bjorn J. 

6/13/2005          "Just a note to tell you I appreciate the  good service you have always given me.  I have always had things explained to me when dealing with John or Sean.  Thanks, Patty for the ride home!  Mary G.  "

6/12/2005          I love the level of detail that you provide in your diagnosis of what the problem is.  It makes it a lot easier to make an informed decision and promotes a certain level of comfort which has my wife and I bringing our cars to you any time they have a problem or general maintenance issue.  Thanks so much and keep up the good work! Greg B. 

3/24/2005          "I entered a long note of praise, last week, only to be told there was a limit of characters!  You're accommodating, caring, of people and cars (!)  Sandy W.  "

2/15/2005          "A few things I like best about your company are that your prices are fair and you and your repairmen are trustworthy. One thing that sets you apart from everyone else though, is that when explaining what's wrong (or isn't wrong), the focus is made on educating the consumer as to what's really happening with his car -- what's normal, and what's not.  It's a great service that you just don't get anywhere else. It's great for those of us who don't have a background in mechanics, and it's nice that it's done without making me feel ignorant (even though I normally am about car repairs!) Take care, Ryan  "

2/14/2005          "John, we moved to NC in June, and as much as I'll miss your service, I hate for you to keep us on your mailing list.  If you're ever down this way please e-mail me and I'll have you check out the 2000 Explorer...it only has 31,000 miles and is in top condition. Thanks for your years of excellent service. Debi "

2/4/2005            I have been going to you for a few years know for all my oil change and mechanic needs.  You are a great and honest company and I will continue to use your great service for all my needs.  Max T. 

12/28/2004        "I think it is great you decided to create a web site, and the pages loaded well even onto my obsolete computer!  We have been steady customers for several years and appreciate the quality of work done at Lambs.  Jim M. "

12/20/2004        Explorer is running great now! Thanks  Gary Z. 

12/18/2004        We've been a customer for over 15 years  Bob K. 

12/13/2004        "Please remove me from your mailing list since I have moved to Wisconsin as of May,2004. I will miss your fine service and your fair treatment to me in the past. Sincerely, Bill "

8/19/2004          You're site is one of the more informative sites on the automotive web  Andy R. 

8/12/2004          "Thanks, you guys are great. Chris S.  "

5/20/2004          Good experience  Hale L. 

5/17/2004          Always great service and advise from Lamb's Automotive!  Ron W. 

5/10/2004          "Hi,I'm happy with extensive work you've done on my car.  Ed R.  "

4/12/2004          Excellent service and clear explanations of repair needs.  Janet R. 

12/13/2003        "I truly appreciate your honesty. As a customer of many years, I place my total trust in your analysis and authorize the repair. You have on several occasions directed me back to the dealer reminding me that the necessary work was under warranty or service bulletins had been issued by the manufacturer. You could have done the work and charged me but you demonstrated your integrity by sending me away. You cannot buy a reputation like this. I recommend you services to anyone who will listen.  Bill K.  "

10/9/2003          "We're so very glad to have finally found Lamb's Automotive (and so close to our office, too!).  We've been in business long enough to know that it's not easy to find a competent and experienced auto mechanic.  Although we seem to be in need of your services more often than we'd like, we know we're in good hands with the Lambs' team.  We appreciate your prompt and thorough attention, and we enjoy dealing with Pat also.  Thanks from the JMC team!  "

10/5/2003          "I really like the fact that you have a web site.  The helpful hints you offer remind me to take care of the periodic maintenance that my cars require.  I also like that you send out newsletters with coupons.  In fact, where is the latest newsletter?  I like to use the coupons.  I also like that you pick up the car at the BG train station.  VERY convenient!!  Lynn T.  "

9/28/2003          Thanks for your help and service throughout the (over 20 ) years!  Donna J. 

8/4/2003            I wanted to thank you again for all of your help on Saturday when my Buick was dying.  It only died once on the trip home and performed well this morning.  I wanted you to know that I have contacted NAPA customer service to let them know of our pleasant experience with you and to thank them for their referral.  The three of us were in agreement that NAPA could not have referred us to a nicer person/business.  Have a good day.  Judy M. H. note: computer system was still relearning idle parameters after repair.  Customer since called and vehicle no longer dies.

7/29/2003          "You can always get my car in, and are very convenient  Justin W.  "

6/24/2003          "Sorry for the delay in thanking you -- we had our Dodge Caravan in for brakes on Friday June 13th and were running WAY late -- we were definitely time and car-challenged that day.  Anyway, thank you SO VERY MUCH for staying late until my son could get over there to pick up the car.  I am very sorry for any inconvenience this may have caused you. We very much appreciate your going the extra mile. Teri "

6/15/2003          You are doing a great job. You have done a great job earning my trust and business. Laura

5/26/2003          "John.......can't think of a single thing to ""improve"" your service.  But do appreciate your knowing my ""cars"" when they come in...even after a year away at college (by the way have the 94 Explorer will be  coming in in June)........my 2000 will be in soon also.  You are the most honest car experts that I've ever come across, and recommend you to anyone looking for car service.   Thanks for all you done for me in the past 6 years..........and I'll be back..........and back.........and back. Debi.  "

5/16/2003          "I was in last weekend for an oil change.  Gus (I think that was his name) was very courteous and friendly.  Coming in tomorrow, hopefully for our other car.  Erich B.  "

2/20/2003          Very happy with your work. Ellary K. 

2/1/2003            "How wonderful that you have a web site.  Very informative and it really makes me believe you have a well run, professional shop.  Lynn S  "

1/9/2003            "I was impressed by the way you were able to schedule and perform the work I had recently done with efficiency and quality.  Enrique, C.  "

1/6/2003            "I appreciate your honesty and integrity in your mechanical evaluations. Also, your staff are always very helpful and courteous.  Ken T. "

12/4/2002          "Just a brief comment, acknowledging how pleased my wife (Teri) and I have been, with the friendliness and integrity we've invariably encountered, whenever we've had vehicle/s brought in. Nice job!  Tom S "

10/2/2002          This was our initial contact with Lambs Auto and we were very satisfied.  Gus was the person we primarily dealt with and he referred me to the website for additional coupon savings.  I was happily surprised since normally I wouldn't expect that from an employee of the company (apologies if Gus is an owner!) Everything was done promptly and he kept in touch with us the whole time.  We will definitely recommend Lambs Auto to our friends.  Dana S. 

8/21/2002          "I brought my car in a few months ago and it was great work you guys did.  You saved me a ton of unneeded work that Firestone told me to do.  I plan to bring my car into you for an oil change this week because of that.  I also want to be added to your email list, which I was not a part of.  Adam M.  "

7/19/2002          "Every time I have visited your shop, Gus has been the ""upfront person.""  He is very nice to deal with--very polite and helpful.  D. G.  "

7/17/2002          "Everyone I have had contact with at Lambs has been wonderful, patient (because I ask lots of questions) and well informed about cars. And John has been nice enough to explain car repair information in terms I could understand.  I trust your work.  Nancy L "

7/2/2002            Service is excellent. Customer interaction is very good.  Atun B 

5/1/2002            Your service has always been fair and courteous. Gus was very cordial as was the front desk lady (forgot her name).  Richard S 

4/24/2002          I am very impressed with the work you have done for us in searching for a used car. We know we can trust you and appreciate your honesty and integrity. Thanks Darryl 

9/21/2001          "Since 1994, my family has been bringing our cars to Lamb's Auto.  We have always been 100% satisfied with the knowledge and professionalism that is always displayed.  Whereas most maintenance are eager to take your dollar and get you on your way, Lamb's treats our cars as if they were theirs -- with patience and respect.  I'll continue to tell everyone I know about Lamb's -- the diamond in the northern suburbs.  Jarret R "

8/18/2001          "you do great work at a reasonable price.  you tell me when I need to have particular work done.  In cases where it is unclear whether particular work is needed, you give me your honest opinion and reasoning.  Phil B  "

8/17/2001          I truly appreciate the kind and prompt customer service your company provides to its customers.  Steve R

6/24/2001          Great job.  Keep it up.  Scott R 

5/20/2001          I've always had good luck having you work on my car. Cal J 

5/17/2001          "I've been very satisfied with your work in the past.  And, I look forward to your service assistance in the future.  Tom P  "

5/9/2001            I have had my cars serviced at your shop several times and have been very happy with the service.  Eric R 

4/27/2001          "My wife continue to be please by the service we receive from your shop and friendly atmosphere created by all at your garage.  Whether our problems have been simple or complex, we always get the attention we feel we deserve.  Thank you. Carl M "

4/26/2001          I was very pleased with the quality of your service.  It is a rare combination to receive quality auto service from people who actually care about your satisfaction.  I will definitely be a regular customer & will refer my friends.  Keep up the great work!  Vic D

4/13/2001          Have always been honest and available when we needed service.  Connie D

3/29/2001          Thanks for the quick and thorough repair of my 1996 Intrepid!  Scott W

3/4/2001            It's nice to have a repair shop you can trust.  Nanette K

2/14/2001          I've been bringing my '99 beetle to you for probably the past 6 months or more and I am thoroughly happy with your company.  I believe you are fair people and your work is excellent.  Also you are very close to home and that helps me alot.  Thanks for everything.  Myra N 

2/10/2001          Thank you for your great service.  You have done work for me twice and I an very happy.  Darryl S 

2/8/2001            "I am new to area and have been using Lambs since last summer.  Very impressed with professionalism, customer service, and your work generally.  I was also impressed by your recent letter announcing automatic reminders for service--great idea.  Dale S  "

2/3/2001            You always do a great job - give Dennis a raise   Laura K 

1/12/2001          You do a great job on our cars and we appreciate your honesty.  Judi S

1/11/2001          You guys are terrific!  We just got back the '92 Blazer  and it's never run better.  Thanks for all your diagnostic work on finding the problem. I won't go ANYWHERE else for my car needs now that I've found you !!!!  Debi S

11/30/2000        Appreciate the time you take to explain problems  Robert H 

9/27/2000          we always bring the cars in to you.  Karen S 

9/25/2000          "John I think your service is outstanding, because when I need service on a major weekend you took care of my car personally, and very very fast. Once again Thank you, Thank you, Thank you!!!  Ron J. "

7/11/2000          I like your work  Tom E

6/24/2000          Good web site. The number one reason that I take my vehicles to you is that I know I won't be cheated and I know the work is professional.  Paul D

4/3/2000            I have a fairly new vehicle and my last oil change was at the dealer. Last week I brought it to you for an oil/grease job. The dealer actually made some minor mistakes while changing my oil and underestimated the time they would take! Your service was terrific as usual. It was also nice to talk with Dennis who is always tactful and honest. Thank you again and hope business is booming for you.  Ron W

3/22/2000          Always thrilled with your service and honesty.  These things build trust and loyalty...  Ron W